Free Shipping on Orders Over £250.00

FAQs

We understand that you want to get the best quality prints possible from your photographs. If we are in any doubt about the resolution or quality of an image file uploaded, then we will contact you, prior to printing it, either by telephone or email.

Generally, we recommend that you use an image file which is 1MB or larger. Bigger image files provide a greater depth of information and will produce a higher quality print, so always upload the biggest file available. If you are in any doubt about a specific image file and would like our advice, please email our customer services team [email protected] and they will be happy to help.

The ‘photo size’ is not the same as the ‘frame size’. The ‘photo size’ is the size of the print, whereas the ‘frame size’ includes the photo print, the mount, and the frame. Full details can be seen by pressing the ‘Show Product Breakdown’ button during the ordering process, and also on the Order Summary page.

When you checkout you will be given an estimated delivery date which is normally 4 – 6 working days. We always endeavour to meet delivery dates however these are only estimated delivery dates. We will contact you if there is any delay.

No. You can place an order directly from our website by checking out as a guest. You simply need to fill in your billing and shipping details to complete the order, but these details will not be stored.

On The Framed Picture Company website homepage, please click button ‘My Account’ and then on the ‘Sign In’ page, click ‘Forgot Your Password?’

We take great pride in the manufacture of our products and we want to make sure they aren’t damaged in transport. All orders are robustly packaged in a protective foam within cardboard casing to ensure they arrive safely with you, in the same perfect condition they left our workshop.

Yes. As soon as your order is booked in with our courier you’ll receive an email or SMS message detailing when your parcel will arrive. You’ll receive another alert on the morning of your delivery advising you of an arrival time. You can also click on the ‘follow my parcel’ tab that lets you track your order in real time.

In the very rare event that your package is lost or damaged upon arrival, please contact our customer services team on 01653 698870 or email [email protected]. We will happily give you a full refund or provide a replacement.

Yes. Our packages are too big and too valuable to be left on doorsteps or squeezed through letterboxes. We use trusted couriers to deliver your order, but if you suspect yours has been damaged for any reason, you can indicate that goods were signed for in a damaged condition.

If you would like to change the delivery address, we are able to do this, prior to shipping, but not after. Please email our customer services team at [email protected] and they will be happy to amend your order accordingly.

Absolutely. Just call our customer services team on 01653 698870 or email [email protected] with your existing order reference and the items you’d like to add. Our team will then give you a new delivery date for the entire shipment. Unfortunately, if your first order has already been dispatched, an additional delivery charge will be made.

Our framed photos are made using high quality glazing materials. Smaller pictures are glazed with 2mm float glass and our larger pictures are completed with optically clear high-grade acrylic. If you have special requirements, please contact our customer service team.
Our framed prints are strung with picture cord as standard. If you would like your frame to stand please let us know and we can put a strut back on instead. We only recommended this on smaller sized frames.
To ensure we provide our customers with the best quality prints, we use Canon Image ProGraf 6400 inkjet printers and only use genuine Canon inks. Your photo will be printed as a ‘Giclee’ print on a heavy weight matte paper or canvas.
We can do basic photo editing prior to printing. If you require any further editing work, this may be possible so please just contact us with your requirements. Depending on the work, this might incur additional costs.
The Framed Picture Company is owned by Fruit Art Ltd., a company registered in England and always here to help.

Have a question we have not answered?

Loading...