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Returns

100% Satisfaction. Guaranteed.

At The Framed Picture Company, we’re really proud of our products. And we want you to be entirely satisfied with your purchase. If for any reason you are not, just contact us within 3 days of receiving your order and return it to us within 14 days.

Returns, made quick and easy.

  • Simply email [email protected] or call us on 01653 698870, with your order number and your reason for the return within 3 days of receipt.
  • As soon as we hear from you, we’ll provide instructions on how to return your order.
  • When your returned Item(s) has been received, we’ll replace or refund your order.
  • We process all refunds within 10 days.

Further Terms.

  • Items must be returned in original condition within 14 days of receipt.
  • Proof of purchase may be required e.g. valid order number.
  • The refund does not include delivery charges.
  • Our normal site terms and conditions also apply.

All you need to know

  1. Your item(s) must be in original condition and repacked in the original packaging.
  2. Please keep proof of postage for any return item(s). We can’t consider a claim for returned goods lost in transit without one.
  3. This guarantee does not apply to business orders. Our business order guarantee only covers faulty workmanship or damage whilst in transit.

Got a complaint?

At The Framed Picture Company, your feedback is extremely important to us. If you’d like to get in touch with us for any reason, please contact customer service.

Any complaints are taken very seriously, and we will respond within 1 working day.

Have a question we have not answered?

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